To become the preferred importation company in Kenya and the entire East African region with genuine business practices, most affordable prices, high auction grade cars and strong partnerships with our suppliers to cater for our current and future customers’ interests.

Eramace Car Importers is keen to contribute to make sure clients drive their first, second or third high quality cars through smooth importation, clearing and registration of the units by constantly updating the clients all through the stages of importation up to the delivery stage where the client receives their cars in very good working condition. We have a passion to bridge between manufacturers and the market by employing the best means of technology and efficient service delivery while catering for our customers’ interests.

Trust

Trust underlies all we do at Eramace Car Importers. It’s a vital element as we believe the people who deal with us need a reason to trust us. We act with honesty and integrity always doing what is right in ethics and morals. We greatly value the spirit of commitments and promises we make illustrating honesty between our actions and our true word to our valued clients.

Innovation

We are innovative in marketing, service delivery also ideas and in how we transact with our customers.

We uphold Innovation as key to achieving strategic performance.

We believe to succeed in creativity also exploiting available opportunities for company growth and expansion.

We believe our service delivery can be much better via thorough research to adopting new ways of doing things and carrying out activities.

Teamwork

Our success is due to collective energy and shared ideas among our team members.

We want to create a working environment where team members are motivated such that they succeed to their highest potential levels

We attain more of our set goals together than we can on individual capacity.

We highly appreciate hard work and reward results.

Customers’ satisfaction

Customers are our most important assets and the heart of our business.

We are committed to providing high quality products, efficient service and affordable prices for our products.

We believe in providing true customer service especially being honest to our customers on answering their questions and handling all other complaints they may have.

We want to always serve our customers efficiently, competently and with flair.

We believe in the slogan ‘customer is always right’ and handle our customers with care to build strong business relationships.

Quality

The cars we sell to our customers must be as good as they can be with the best of auction grades to ensure durability.

We are passionate about delivering the highest possible quality of cars to all our customers.

We strive for excellence and we are proud when clients give testimonials on our website about our excellent products and services.

Passion

We are self driven and concert all our efforts to doing the best in all our activities including procuring, marketing and delivering to give best quality cars in their best state to our esteemed customers.

We are committed to everything we do and we give the best in our knowledge and capabilities to fulfill customer needs and demands.

All teams are passionate in any work related activity and everything is done with as much energy to achieve nothing less than the best.

We are passionate about cars.

Foresight

Just like innovation we are keen to stay ahead of time to avoid being overtaken by competitors or even risk being kicked out of the market.

We seek customers’ views and listen to their complaints about our services and what they expect from us so as to give them the best and maintain loyalty.

We are committed to notifying our customers early about changes in shipment of their cars and improvement in certain car model shapes too so as to maintain the sales momentum already established also good relationship with our customers.

We involve our customers in the importation process by constantly giving relevant updates on their cars’ arrival dates also dispatch of documents from Japan via courier and how to track them until delivery. We also update them on how we moving on with the clearing and registration of their vehicles upon arrival at the port of Mombasa.

Versatility

With an ever changing business environment, we tailor our skills and services to fit into our clients’ expectations.

We believe in the slogan ‘Be the customer’ hence serve our customers in the best ways just as we would have expected to be served were we in the shoes of the customers themselves.